Frequently Asked Questions
Everything you need to know about bringing Narwal intelligence into your home.
What makes Narwal robot vacuums different from traditional cleaners?
Narwal specializes in 'no-intervention' cleaning, featuring industry-leading self-cleaning base stations that wash, dry, and sanitize mop pads automatically to prevent bacteria growth and odors.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for Narwal products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund.
Do Narwal robots work on all floor types?
Yes, our robots are designed to intelligently detect surface types, seamlessly transitioning between hardwood, tile, laminate, and low-pile carpets while adjusting suction power and mopping pressure accordingly.
What kind of warranty is included with my purchase?
Every Narwal robot comes with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal home use conditions.
How do I maintain my Narwal robot for the best performance?
We recommend emptying the dirty water tank after every cleaning cycle, cleaning the sensors once a month, and replacing brushes and filters every 3-6 months depending on usage frequency.